Customer Service Intern

We are an international e-commerce scale-up in the travel industry, founded in 2006 and leading in our market. We help travellers from all over the world to have an unforgettable experience in Europe. As a scale-up, Eurail.com offers you the best of both worlds. We offer you the atmosphere and freedom of a start-up, combined with the professionality and resources of an established company.

 

Job description and role

In this role, you will help customers planning their perfect Europe trip by train. Travel advice and sales is as much part of the job as booking and/or monitoring train seat reservations in different systems. We help our customers 24/7, every step of the way and make sure everything goes smoothly for them.

You will achieve these goals through the following activities:

  • Answer customers’ questions, through email, Facebook Messenger and Twitter;

  • Processing train seat reservations in different systems

  • Monitoring payments and order flows;

  • Processing refunds

  • Offering suitable solutions for complex customer cases

  • Maintaining contact with other departments in the interest of the customer

  • Providing help and advice to team members

  • Handling incoming and outgoing postal mail

  • Administrative tasks

 

Boxes to tick

You are the customer service intern we are looking for if you have the following characteristics

  • You are currently studying for a MBO in tourism, leisure or hospitality; and/or are eligible for an internship;

  • You are available for a minimum of four months;

  • You are enthusiastic and have a proactive way of working;

  • You are interested in e-commerce and the travel industry;

  • You can work independently but are also a team player;

  • You speak and write English fluently;

  • You are accurate, structured and know how to work with Excel and Powerpoint;

  • You look forward to be part of a young team (with a few young-ish, middle aged people!);

  • You are creative and like to think in solutions;

  • And you are proactive, motivated and a sense of humour.

If you cry out “that’s me!”, please let us know in your application when you are available to start, for how long, and if you need to carry a research thesis along your internship.

 

Why work for Eurail.com?

  • A young, ambitious and growing organization;

  • The opportunity to have a visual contribution to the development of a young international company;

  • A pleasant work environment with great colleagues;

  • Learn, contribute and have fun to the max;

  • All help we can offer you to grow;

  • A healthy work/life balance, – we just call that flexible working;

  • We have drinks together and for the fanatics we have a fantastic table football game;

  • Compensation of €350,- per month (and commuting costs reimbursement).

 

Eurail.com purpose and way

“Moving forward together, so the world can discover Europe".

Our purpose shows the change we want to bring about in the world and the reason of existence of our company. Embracing new technology, new possibilities, within our teams and with our partners and customers. We do this inspired by the European destinations offered through our passes and our travellers from all over the world, so we can offer our customers a lifetime travel experience in Europe.

We do this via our Way, our unique manner to improve ourselves and the services for our customers: “Insights, Courage and Eagerness (ICE)”  

 

Do you have more questions?

You can send questions about this vacancy to jobs@eurail.com, we will respond to you as soon as possible.