Customer Service Agent (temporary)
Do you enjoy answering customers’ questions? Helping them with their train reservations? Are you proactive, enthusiastic and do you know your languages? Then we are looking for you! As our Customer Service Agent, you will help our customers make their European train journey go as smoothly as possible.
We are an international e-commerce scale-up in the travel industry, founded in 2006 and leading in our market. We help travellers from all over the world to have an unforgettable experience in Europe. As a scale-up, Eurail.com offers you the best of both worlds. We offer you the atmosphere and freedom of a start-up, combined with the professionality and resources of an established company.
Job description and Role
Eurail.com offers pre and after sales customer service, but also train reservations to customers travelling across Europe. You will join our team of 50 agents, who together speak 10 different languages and come from 13 different countries, and help us delivering the best customer service. You will be mainly working from home, however part of you can also perform your work from our office in Utrecht.
You will be responsible for the following activities:
Booking train reservations
Answer customers’ questions, through email, Facebook Messenger and WhatsApp;
Optimising workflows: recommending improvements to procedures.
As our team works with shifts, you will receive your planning on a weekly basis. Depending on the number of requests we receive from our customers, you will work between 8 and 40 hours per week, including some evenings and weekends.
We ask your availability for:
at least 8 hours one weekend per month (working from home);
at times in the evening (also from home), as per scheduled shift;
16 – 40h per week is our preference;
You are available for an interview on February 14 or 15;
You can start on February 25;
The position is initially for 2 months.
Boxes to tick
You are the Customer Service Agent we are looking for if you have the following characteristics:
You have excellent writing skills in English. A second language such as Spanish, French, Italian, German or Dutch can be a plus;
You are accurate, with a keen eye for detail;
You have a good understanding of European geography;
You have a good understanding of social media;
You have affinity and experience with traveling;
You work independently and proactively;
You are flexible in your working times;
You adapt quickly to changes;
You have a sense of humour and team spirit;
You are a strong communicator;
You have an affinity with computers and systems;
You are able to get acquainted with new systems quickly.
You have a EU passport or a permit to work in the Netherlands, plus a BSN and IBAN;
You have a registered address in the Netherlands and reside in the Netherlands;
You have a laptop and internet connection.
Why work for Eurail.com?
Proper training and attention to get you up to speed quickly;
Hourly wage of €10,00 gross (non-negotiable);
Travel expenses covered up to €100/month;
Due to the seasonal nature of our products, workloads vary per week;
You will work in a very positive, international environment with helpful colleagues;
A young, growing and informal organisation.
Eurail.com purpose and way:
“Moving forward together, so the world can discover Europe".
Our purpose shows the change we want to bring about in the world and the reason of existence of our company. Embracing new technology, new possibilities, within our teams and with our partners and customers. We do this inspired by the European destinations offered through our passes and our travellers from all over the world, so we can offer our customers a lifetime travel experience in Europe.
We do this via our Way, our unique manner to improve ourselves and the services for our customers: “Insights, Courage and Eagerness (ICE)”
A glimpse of life at Eurail.com
Excited to start your application? Here are a few things to help you get going:
Have a read of our application tips to give your resume a boost
Hear what our employees have to say about life here at Eurail.com
Do you have more questions?
You can send questions about this vacancy to firstname.lastname@example.org, we will respond to you as soon as possible.