Reservations Representative

Job description

Eurail.com offers train reservations to customers travelling across Europe. For this service we are looking for Reservations Representatives. In this role you will be responsible for booking train reservations at our headquarters in Utrecht. We are looking for people who enjoy assisting customers and helping them make their European train journey go as smoothly as possible. Are you proactive, enthusiastic and do you know your languages? Then we’re looking for you.

Key tasks and responsibilities include:

  • Making train reservations

  • Administrative work

  • Optimizing workflows: recommending improvements to procedures

Who are we looking for?

  • You are available to work for 8-40 hours per week from March until the end of July 2017, fulltime availability is a plus

  • Perfect written and spoken English

  • Spanish language skills is a plus

  • You have an affinity with computers

  • You get acquainted with new systems quickly

  • You have an EU passport or work permit for the Netherlands

  • You live in or nearby Utrecht

Competencies

  • You are accurate, with a keen eye for detail

  • You work independently and proactively

  • You have a sense of humor and team spirit

  • You are a strong communicator

  • You are looking for a service oriented job in a young organization

  • You have a flexible attitude towards work schedules

  • You surprise customers by being perfectly prepared, you anticipate customers’ needs. 

Offer

  • Product training

  • A young, growing organization

  • The opportunity to contribute to our company achievements in a concrete and visible way

  • An international environment

  • A €10,- gross hourly wage (no travel expenses)

  • Due to the seasonal nature of our products, workloads vary per week

Interested?

Please send us your resume and cover letter in English before the 16th of February 2017. Suitable candidates will receive an at home test, potentially followed by an interview. The interview will be held in week 8.

Questions?

You can send questions regarding this vacancy to jobs@eurail.com. We will contact you as soon as possible.

Please note that we do not accept applications from recruitment agencies.

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